Frequently asked questions

No, we specialise in Tesla repair and only work on Tesla vehicles.

Yes, we use Tesla Toolbox 3, so we can perform Tesla-specific diagnostics.

We use original Tesla parts where it’s cost effective. Otherwise we use quality aftermarket parts. All parts are from trusted suppliers and covered by a 1-year warranty from the invoice date.

Unfortunately we don’t offer mobile service. All work is carried out in our equipped workshop to ensure the accuracy and quality of our work.

No. To ensure we can guarantee the quality, compatibility and reliability of the parts fitted to your Tesla, we only fit parts supplied by us.

Yes. Our technicians hold IMI Level 2, 3 and 4 qualifications in electric and hybrid vehicles, including the Ofqual-regulated IMI Level 3 Technical Specialist in Electric/Hybrid Vehicle System Repair and Replacement, and have specialist training in Tesla vehicles. We follow the latest technical information and repair procedures.

We can repair or replace batteries for Model S and Model X vehicles. We don’t repair Model 3 batteries, however we can replace them depending on availability and compatibility.

Yes, we are strictly appointment only. This ensures we spend enough time on each vehicle and customers have enough time to ask questions. You can book by sending us a message, by email or by phone.

Our labour rate is £100 + VAT per hour. Please feel free to ask for a quote for the repair you need.

Unfortunately we don’t offer courtesy cars at the moment.

Unfortunately we don’t offer collection and delivery at the moment.

Yes. We carry out pre-purchase inspections to assess the mechanical, electrical and general condition of a Tesla before you commit to buying it. The vehicle needs to be brought to our workshop for this.

Yes. We diagnose air suspension faults and, where appropriate, can refurbish leaking air struts rather than replacing the complete unit.

Yes. We carry out drive unit maintenance and repairs, from routine fluid changes through to more specialist drive unit work.

Repair times vary depending on the vehicle, the fault and the parts required. Once we have diagnosed the vehicle, we’ll give you an estimated timeframe and keep you informed if anything changes.

Yes. All parts are covered by a 1-year warranty, starting from the invoice date. Please ask us if you would like the details when requesting a quote.

As we are an appointment-only specialist workshop, please ask us when booking if you would like to wait while your vehicle is being worked on. Some jobs can be completed while you wait, depending on the work required.